Refund Policy

Little Dimple Website (eCommerce)

Last Updated: 15 April 2026

This Refund Policy explains the terms and procedures for order cancellations and refunds at Little Dimple. By making a purchase on our Website, you are deemed to have read, understood, and agreed to all the terms stipulated in this policy.

1. GENERAL PROVISIONS

Little Dimple is committed to providing the best service to our customers.
Currently, order cancellation and refund features are not available automatically within our system.
All requests regarding cancellations and refunds will be handled manually through direct communication with our team.

2. SUBMITTING CANCELLATIONS AND REFUNDS

Customers may request an order cancellation or refund by:

Contacting Little Dimple Customer Service via phone/WhatsApp at +62 811-1719-908.
Providing the following information: full name, order number, screenshot proof of purchase, and reason for the request.

3. TERMS AND CONDITIONS FOR REFUNDS

Refund requests may be considered provided that the order has not yet been processed or shipped.
Every refund will be subject to an administrative fee of Rp 10,000.
The amount refunded will be the total payment minus the administrative fee.
Little Dimple reserves the right to reject refund requests that do not meet these terms and conditions.

4. REFUND PROCESS

Once a request is approved, the refund process will be completed within 3-7 working days.
Funds will be returned through a mutually agreed-upon payment method.

5. IMPORTANT NOTES

Because the system does not yet support automated features, the entire process is conducted manually.
Responses to refund requests will follow Little Dimple's operational hours.